Location
madrid, kingdom of spain, Spain
Posted
June 18, 2026
Job Description
FEDCEL GROUP, S.L. is an international BPO services provider based in Barcelona, Spain. We deliver top-tier support to our global partners, and we are now expanding our team with Turkish-speaking specialists.
A continuación se detalla todo lo que necesita saber sobre lo que implica esta oportunidad, así como lo que se espera de los solicitantes.
Role Overview:
As a Customer Support Agent, you will assist iGaming players through live chat, email, and phone — ensuring a fast, friendly, and professional service experience.
Key Responsibilities:
Deliver excellent support to Turkish-speaking clients.
Respond to inquiries via phone, email, and chat in a timely manner.
Identify, troubleshoot, and resolve issues or escalate when necessary.
Record all interactions accurately in the company’s CRM system.
Maintain a professional, empathetic, and solution-oriented attitude.
Requirements:
Fluent Turkish and English (working proficiency).
E...
A continuación se detalla todo lo que necesita saber sobre lo que implica esta oportunidad, así como lo que se espera de los solicitantes.
Role Overview:
As a Customer Support Agent, you will assist iGaming players through live chat, email, and phone — ensuring a fast, friendly, and professional service experience.
Key Responsibilities:
Deliver excellent support to Turkish-speaking clients.
Respond to inquiries via phone, email, and chat in a timely manner.
Identify, troubleshoot, and resolve issues or escalate when necessary.
Record all interactions accurately in the company’s CRM system.
Maintain a professional, empathetic, and solution-oriented attitude.
Requirements:
Fluent Turkish and English (working proficiency).
E...