Location
madrid, comunidad de madrid, Spain
Posted
July 07, 2026
Job Description
Overview
Looking for a challenge in one of the world’s largest airfreight logistics organisations? At IAG Cargo we are in the business of moving things. From antibiotics to groundbreaking tech, gold bullion to avocados and everything in between. We move cargo that positively impacts society worldwide. Whatever people need, wherever they are.
About the Role
The Commercial Support Agent performs a series of activities designed to enhance customer satisfaction and meet expectations within a specific time. These activities provide commercial services support 365 days to customers, key stakeholders, partners and worldwide stations.
What You’ll Do
- Provide customer/agent tracing and queries support on shipments within the entire cargo network, ensuring timely responses and effective resolution.
- Handle telephone hotline and case management platform for requests, queries or incidents, providing shipment information and resolvin...