Location
Tempe, AZ, United States
Posted
June 13, 2026
Job Description
Service Support Specialist Jr.Job Description
The Service Support Specialist Jr. provides frontline support to clients through inbound and outbound calls in a fast-paced call center environment. This role focuses on delivering high-quality customer service, supporting benefits administration, payroll, and Affordable Care Act (ACA) processes, and ensuring client satisfaction and retention. The ideal candidate is technically capable, highly organized, customer-focused, and eager to learn complex systems while guiding clients through critical processes such as Open Enrollment.
Key Responsibilities
+ Answer general inbound calls and place outbound calls to support customer satisfaction, retention, and business growth
+ Handle routine and lower-complexity client inquiries following established procedures and scripts
+ Navigate company customer information and order systems using foundational product and service knowledge
+ Schedule and lead virtual ...
The Service Support Specialist Jr. provides frontline support to clients through inbound and outbound calls in a fast-paced call center environment. This role focuses on delivering high-quality customer service, supporting benefits administration, payroll, and Affordable Care Act (ACA) processes, and ensuring client satisfaction and retention. The ideal candidate is technically capable, highly organized, customer-focused, and eager to learn complex systems while guiding clients through critical processes such as Open Enrollment.
Key Responsibilities
+ Answer general inbound calls and place outbound calls to support customer satisfaction, retention, and business growth
+ Handle routine and lower-complexity client inquiries following established procedures and scripts
+ Navigate company customer information and order systems using foundational product and service knowledge
+ Schedule and lead virtual ...