Location
christchurch, canterbury, New-Zealand
Posted
July 25, 2026
Job Description
About The Opportunity
- Lead and develop a team of Customer Support Advisors in a busy contact centre.
- Drive high-quality service and positive outcomes for customers across New Zealand.
- Monitor team performance, call data and service levels to identify areas for improvement.
- Manage complex customer escalations and support Advisors through challenging situations.
- Contribute to wider projects and continuous improvement initiatives across the centre.
What You’ll Bring
- Proven experience leading a successful team within a contact centre or similar environment.
- Strong coaching, performance management and people development capability.
- Confidence managing complex customer issues and supporting staff through difficult calls.
- A customer-focused approach with strong communication and relationship-building skills.
- The ability to use performance data to improve servic...