Customer Support Team Lead — People & Performance

Full-time Management & Operations

Peak Support LLC is looking for an experienced Team Leader in Manila to support and develop a team of Customer Service Associates. In this crucial role, you'll drive team performance and ensure high-quality customer experiences while fostering a positive, collaborative culture. Responsibilities include managing support across various channels and mentoring team members. Requirements include at least 2 years in a leadership role in the BPO industry and strong coaching skills. The position is primarily onsite with a chance for remote work based on performance metrics.
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