Job Description
Location: Cape Town, South Africa (Office-Based) Employment Type: Full-Time Salary: ZAR 25,000 gross per month (Non-negotiable) Shift-Based Position Immediate Start Preferred About the Role
HRLADDERBOX on behalf of an international i Gaming company, we are looking for an experienced Customer Support Team Lead to oversee the day-to-day performance of the Customer Support department. The successful candidate will be responsible for leading a team of customer support agents, ensuring service excellence, driving team performance, and maintaining high operational standards within a fast-paced i Gaming environment.
This is an office-based, shift role requiring a hands-on leader who thrives under pressure and is passionate about delivering an exceptional customer experience.
Key Responsibilities Lead, motivate, and manage a team of approximately 20+ Customer Support Agents. Monitor daily team performance against established KPIs and service levels. Coach, mentor, an...