Location
Birmingham, England, United Kingdom
Posted
May 15, 2026
Job Description
Goldman Sachs Group, Inc. in Birmingham is seeking an experienced contact centre team manager. This role involves leading and developing a team of 12-15 customer support agents while ensuring high-quality customer service and achieving performance metrics. The manager will coach agents, handle escalated customer inquiries, and implement strategies to enhance customer journeys. Ideal candidates will have experience in a contact centre, particularly in Financial Services, along with strong leadership and analytical skills.
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