Customer Support Specialist

Full-time Management & Operations

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Description

• Provide exceptional customer support via phone, email, and chat.
• Assist customers in troubleshooting and resolving product-related issues.
• Maintain a high level of customer satisfaction and engagement.
• Document customer interactions and feedback in the CRM system.
• Collaborate with team members and other departments to enhance service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 1–3 years of customer support experience.
• Skills and Competencies: Strong communication and problem-solving skills.
• Qualities and Traits: Empathetic, patient, and detail-oriented.
• Responsibilities and Duties: Ability to handle multiple customer inquiries efficiently.

Others

Office Partie...