Location
Newcastle, United Kingdom, United Kingdom
Posted
July 11, 2026
Job Description
Are you passionate about solving complex problems and delivering exceptional customer experiences? Join our team as a Customer Support Specialist for Sage HCM, where you'll play a key role in helping customers get the most from their HR and payroll solutions.
In this role, you'll investigate and resolve challenging customer issues through hands-on testing, troubleshooting, and root cause analysis. You'll work closely with cross-functional teams to validate findings, identify product improvements, and escalate defects where needed. Most importantly, you'll partner directly with customers, providing expert guidance, practical solutions, and best-practice recommendations that help them succeed.
This is a hybrid role based in our Cobalt office 3 days per week.
What will you be doing?
As a Customer Support Specialist, you'll take ownership of complex customer cases from investigation through to resolution, using hands-on troubleshooting, testing, and root cause analy...
In this role, you'll investigate and resolve challenging customer issues through hands-on testing, troubleshooting, and root cause analysis. You'll work closely with cross-functional teams to validate findings, identify product improvements, and escalate defects where needed. Most importantly, you'll partner directly with customers, providing expert guidance, practical solutions, and best-practice recommendations that help them succeed.
This is a hybrid role based in our Cobalt office 3 days per week.
What will you be doing?
As a Customer Support Specialist, you'll take ownership of complex customer cases from investigation through to resolution, using hands-on troubleshooting, testing, and root cause analy...