Customer Support Specialist

Full-time Management & Operations

Responsible for managing customer inquiries and issues related to supply chain activities while ensuring efficient supply chain operations. This role involves coordinating with various departments to address customer needs, resolving order-related problems, and maintaining effective communication between customers and the supply chain team.

Duties and Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Receive and review customer orders.
• Provide support to customers by handling inquiries related to orders, shipments, inventory, and product availability.
• Process customer orders and track client accounts, ensuring timely and accurate fulfillment.
• Address and resolve any customers issues or concerns in a timely and professional manner.
• Provide regular updates and reports to clients on order status and account performance.
• Maintain accurate records of orders, shipments...