Customer Support Specialist

Full-time Servicio de atención al cliente

What you’ll do:

Job Summary: The Customer Support Specialist is responsible for entering orders and coordinating order transport accurately, timely, and efficiently. The role also establishes and maintains relationships with customers, assisting them and market channels with pricing, equipment identification, and expediting.

Job Responsibilities

• Provide fast, accurate, and courteous customer service on pricing, parts identification, order details, service availability, freight information, parts availability, and general information through the call center for customers and market channels.
• Enter customer orders, RMAs, credit memos, and billing only orders accurately and promptly to meet customer requirements and enhance on-time shipping performance and asset management.
• Manage all shipping details for customer orders in coordination with Operations and Sales groups, remote warehouse facilities and customer requirements to ensure ti...