Customer Support Specialist

Full-time Customer service / support

POSITION: Retail Customer Support Associate ABOUT THE ROLE Join Teleperformance, a global leader in customer experience management, and represent a premium consumer electronics and technology brand. The role involves interacting with customers, resolving queries, providing product and service support, and delivering a world-class customer experience. KEY RESPONSIBILITIES: Handle customer interactions through designated support channels. Resolve customer concerns efficiently while maintaining service quality standards. Deliver exceptional customer experience and brand representation. Meet productivity, quality, and performance metrics. Maintain accurate records of customer interactions. COMPENSATION & REWARDS Annual CTC: n4.3 LPA • Monthly CTC: n36,000 Approximate Monthly In-Hand: n32,000 Performance Linked Incentive (PLI): n1,700 per month upon target achievement (eligible from the 3rd month). Additional incentives over and above salary and PLI for exceptional performance. WORK SCHEDUL...