Customer Support Specialist | On-site | Bacolod

Full-time Management & Operations

Benefits Support Associate (On-site, Bacolod)

Bacolod City, PHL

Description

We’re looking for a driven and customer-focused Benefits Support Associate to deliver exceptional support across multiple channels. You’ll combine strong problem-solving skills with empathy and product knowledge to create seamless, high-quality customer experiences, while contributing to continuous improvements in our support operations.

This role is primarily Ubiquity in-center based in Bacolod, with the opportunity to transition to a work-from-home setup based on mutually agreed performance criteria and business needs. Eligibility for remote work will be determined at the company’s discretion once benchmarks are met.

What You’ll Do:

• Provide timely, high-quality support to our members across multiple channels including live chat, messaging, email, ticketing, social media, and phone.
• Leverage a strong understanding of internal t...