Customer Support Specialist

Temporary Information and Record Clerks

JOB ID: 42106

Education:
• Associate’s degree preferred or equivalent experience

Requirements:
• Excellent written and verbal communication skills (grammar, clarity, and tone).
• Strong attention to detail and organizational skills.
• Ability to build rapport and manage challenging customer interactions.
• Proactive, resourceful, and eager to learn new systems and processes.
• Proficient in Microsoft Excel, Word, OneNote, and Outlook.

Preferred Requirements:
• Post-secondary education or equivalent experience.
• 7–12 months of experience in a Customer Service or Support role.
• Demonstrated ability to work effectively in a team environment.
• Experience with ServiceNow is a plus (training will be provided).

Job Duties:
• Provide advanced product and service information, addressing customer questions and escalated issues promptly and professionally.
• Record and process custom or special customer or...