Customer Support Specialist

Full-time Other-General

Fronius Canada is looking for a Customer Support Specialist to join our Customer Order Processing team at our Mississauga head office.

Responsibilities

• Manage and maintain customer database in our ERP system (BaaN) and CRM
• Prepare sales and service quotations
• Customer sales / service order processing including coordination of shipments, order acknowledgement and invoicing
• Handling of claims (Customer Order Processing and Purchase)
• Handling the purchasing process (internal as well as external suppliers)
• Point of contact for questions regarding procurement and logistics and correspondence with dealers and suppliers
• Support warehouse staff
• Support marketing and sales staff to ensure customer satisfaction through sales process
• Occasional overseas travel to our parent company for training / meeting
• Other duties as required

Qualifications

• Technical understan...