Customer Support Specialist, Manila (AU Support)

Full-time Management & Operations

Customer Support Specialist (Medtech): Delivering high-quality, patient-centric support for a global telehealth platform with an accent on empathetic problem-solving and cross-functional collaboration. Focus on managing patient interactions across chat, email, and voice channels while optimizing support operations to scale clinical care.

Location: Must be based in or able to commute to Manila, Philippines (Hybrid role).

Company

Eucalyptus is a fast-growing digital healthcare company building evidence-based weight management and preventative care programs on a global scale.

What you will do

• Take ownership of patient issues, ensuring swift and empathetic resolution across email, chat, and phone channels.
• Coordinate seamlessly with doctors, pharmacies, and delivery partners to ensure high-quality patient outcomes.
• Meet and exceed performance metrics including CSAT, ticket volume, and average handling time....