Customer Support Specialist (Locator Support) | Remote - PH

Full-time Management & Operations

Salary: Php 35,000 - Php 40,000 per month

Role: (Remote / Full-Time)

Locations: Metro Manila, Central Visayas, Davao Region

Schedule: US Central Time

We're looking for a Customer Support Specialist to assist clients using our software platform. This role is primarily chat-based, with email and phone support as needed. You'll be interacting directly with clients, so clear and confident English communication, both written and spoken, is essential. We're looking for someone who can learn quickly, think clearly, and explain things in a simple way.

Responsibilities

• Provide customer support primarily through chat (with occasional email or calls if needed)
• Guide users step-by-step on how to use the platform
• Answer questions and troubleshoot common issues
• Explain features clearly and in simple terms
• Escalate more complex issues when needed

Requi...