Location
ARLINGTON, VA, United States
Posted
July 15, 2026
Job Description
**Job Family** **:**
Operational Effectiveness Consulting
**Travel Required** **:**
Up to 10%
**Clearance Required** **:**
Active Top Secret (TS)
**What You Will Do** **:**
Guidehouse has an exciting opportunity in our Defense and Security Segment to support customer support activities at the Department of War (DoW). The Customer Support Specialist Lead will perform the day-to-day execution of 24/7/365 customer support operations across Tier 1, Tier 2, and Tier 3 services. The individual will oversee SOPs, knowledge base content, and customer journey artifacts, analyze service metrics to drive improvement, manage escalations and SLA compliance, and implement proactive customer advocacy strategies.
**What You Will Need** **:**
+ An ACTIVE and MAINTAINED Top Secret Federal or DoD Clearance. Once on board with Guidehouse MUST be able to OBTAIN and MAINTAIN TOP SECRET SENSITIVE COMPARTMENTED INFORMATION (SCI) c...
Operational Effectiveness Consulting
**Travel Required** **:**
Up to 10%
**Clearance Required** **:**
Active Top Secret (TS)
**What You Will Do** **:**
Guidehouse has an exciting opportunity in our Defense and Security Segment to support customer support activities at the Department of War (DoW). The Customer Support Specialist Lead will perform the day-to-day execution of 24/7/365 customer support operations across Tier 1, Tier 2, and Tier 3 services. The individual will oversee SOPs, knowledge base content, and customer journey artifacts, analyze service metrics to drive improvement, manage escalations and SLA compliance, and implement proactive customer advocacy strategies.
**What You Will Need** **:**
+ An ACTIVE and MAINTAINED Top Secret Federal or DoD Clearance. Once on board with Guidehouse MUST be able to OBTAIN and MAINTAIN TOP SECRET SENSITIVE COMPARTMENTED INFORMATION (SCI) c...