Customer Support Specialist II New Monterrey, NL 64640, Mexico

Full-time Other-General

Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our customers.

What the Candidate Will Do

• Manage day-to-day aspects of booking, shipping, tracking on both import and export shipments
• Secure capacity for loads
• Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty
• Ensure correct load status in TMS, e.g., loaded, pick-up, delivery, empty, etc.
• Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary
• Establish and maintain effective relationships with shippers and receivers through professional and tim...