Location
toronto, on, Canada
Posted
July 16, 2026
Job Description
Job Title: Operations Customer Expert II / Customer Support Specialist II
Location: Toronto Office (75 Eglinton Avenue) – 90 days onsite, then hybrid.
Reports to: B2B Supervisor
Contract: Regular, Full-time
Education: High School or secondary school diploma (or equivalent)
Travel Requirements: None
Job Overview
We are seeking an experienced customer support specialist to serve dental office suppliers, handling complex B2B support, order issues, and account management across a high‑volume omnichannel environment.
Responsibilities
- Resolve order‑related issues (returns, credits, delivery discrepancies).
- Maintain customer master data and account linkages (office vs. personal, multi‑location accounts).
- Support account structures, including distributors and group channels.
- Process and manage email‑based orders and non‑voice queues (chat/emai...