Customer Support Specialist, eShop (Channel Operations)

Analog Devices

Full time Computer Occupations
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Location
Glasnevin, Dublin, Ireland
Posted
June 27, 2026

Job Description

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Customer Support Specialist, eShop (Channel Operations)

  • Description:

    • ADI’s Channel Operations team is seeking a customer-focused, process-driven Customer Support Specialist to deliver best-in-class service for eShop customers. In this role, you will manage customer inquiries and cases end-to-end, partner with internal teams to resolve order and account issues, and help improve self-service capabilities to create a seamless customer experience across ordering, returns, and related transactions.

    Key Responsibilities Include:

  • Own eShop customer service inquiries across email and case channels.
  • Monitor, prioritize, and close customer cases within defined service-level agreements (SLAs).
  • Support live chat inquiries from eShop customers, ensuring timely, accurate responses.
  • Research, troubleshoot, and resolve order management issues (e.g., or...

    • Job Details

    • Job Type
      Full time
    • Category
      Computer Occupations
    • Date Posted
      June 27, 2026
    • Application Deadline
      August 06, 2026