Customer Support Specialist (CH1248) - REMOTE
Capital H Staffing and Advisory Solutions
Job Description
Our client provides end-to-end cryptocurrency tax reporting services to clients across multiple international jurisdictions. The business specialises in importing, reconciling, validating, and analysing cryptocurrency transaction data using Koinly software, blockchain explorers, and other specialist digital asset tools.
Focus areas: Client-facing – Onboarding & Client Care
This is the welcoming face of the company. You guide new clients through getting started with us, collecting the wallets, exchange data and transaction history our analysts need, and making sure every client feels looked after from day one. It is organised, people-first work for someone who enjoys keeping things moving and clients reassured.
WHAT YOU WILL DO
- Be the first point of contact for new clients: welcome them and guide them through everything we need to get started.
- Walk clients through providing their data: connecting exchange accounts, sharing wallet a...