Customer Support Specialist

Full-time Management & Operations

Detail-Driven Logistics Support Specialist Ensuring Seamless Shipment Tracking and Customer Resolution

Job Description

Responsible for managing end-to-end shipment workflows by proactively monitoring consignments across multiple carrier platforms and operational systems. This role focuses on timely issue identification, accurate reporting, and effective communication with carriers and customers to ensure efficient transport processes and high levels of customer satisfaction. Strong attention to detail, proactive monitoring, and the ability to manage multiple workflows are essential to success in this role.

Qualifications

• Experience working with logistics or transport management platforms.
• Strong organisational skills with high attention to detail.
• Ability to prioritise high-volume tasks and respond quickly to urgent notifications.
• Effective written and verbal communicat...