Job Description
Job Description: Customer Support Specialist
Who We Are:
Shoplift, an American software startup based in NYC, helps thousands of e-commerce merchants like Kith, Liquid Death, Olukai, and more, acquire online customers efficiently and profitably by optimizing their online storefronts with our intelligent, automated experimentation and personalization platform.
Your Role:
As a Customer Support Representative at Shoplift, you'll be the daily face of Shoplift to thousands of merchants. You'll own the resolution of merchant issues across chat, email, and calls, diagnosing problems accurately, responding with empathy and clarity, and seeing every case through to a confident close. You're the first person a merchant turns to when something isn't working, and the quality of that moment shapes how they feel about the entire platform.
You'll do more than close tickets. You'll build real product and platform expertise, re...