Location
vancouver, metro vancouver regional district, Canada
Posted
July 13, 2026
Job Description
Elevate customer satisfaction as a Customer Support Specialist with Clio. Handle inbound requests via phone, chat, and email while interacting with cutting-edge AI technology.
In this intermediate role, you'll use your strong customer focus to support clients effectively. Gain expertise in Clio's products, troubleshoot issues, and collaborate across teams for optimal solutions. You will also mentor new team members and contribute to fostering a positive culture of knowledge-sharing.
Key Responsibilities:
• Handle inbound customer requests through various channels
• Learn Clio's core products and AI solutions
• Collaborate with cross-functional teams for issue resolution
• Mentor and support new team members during onboarding
• Capture product feedback to stay updated on new features
Requirements:
• Strong focus on customer success and support
• Experience in customer-facing SaaS or tech roles
• Famil...
In this intermediate role, you'll use your strong customer focus to support clients effectively. Gain expertise in Clio's products, troubleshoot issues, and collaborate across teams for optimal solutions. You will also mentor new team members and contribute to fostering a positive culture of knowledge-sharing.
Key Responsibilities:
• Handle inbound customer requests through various channels
• Learn Clio's core products and AI solutions
• Collaborate with cross-functional teams for issue resolution
• Mentor and support new team members during onboarding
• Capture product feedback to stay updated on new features
Requirements:
• Strong focus on customer success and support
• Experience in customer-facing SaaS or tech roles
• Famil...