Job Description
Are you looking for an employer who is big on career development?
Do you want to work in a fast paced environment?
Do you enjoy communicating with various stakeholders?
If yes, then read on...
We are now seeking a Customer Support Scheduler to join us.
About the Job
You will be working within our Central Operations Planning team; you will be playing a critical role within Arcus. You will receive work orders from the helpdesk, where you will schedule engineers through our Aeromark scheduling system. You will be liaising with our field-based engineers and stores, ensuring you plan accordingly to the store requirements and engineer’s location and availability. You will need to have proactive and problem-solving approach as you could be dealing with a power cut which requires an engineer within 2 hours, or it could be reactive maintenance work where you will need to schedule an engineer within 720 hours. You will be working to set SLAs and...