Customer Support Representative (Spanish)
David Kennedy Recruitment
Job Description
Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an Spanish speaking Customer Support Representative for their office in Lisbon.
Position: Customer Support Representative
Location: Lisbon, Portugal
Work model: on-site
Employment type: Full-time (6 month contract)
DUTIES AND RESPONSIBILITIES:
Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience.
Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels.
Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical,...