Customer Support Representative (m,f) Dutch: Telecommunications / internet

FULL TIME Information and Record Clerks

Start: 06.07.26 or 27.07.26

Work model: On-Site/hybrid model possible (2–3 days per week on-site, depending on performance)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle inbound customer inquiries via phone, chat, and email channels

• Support customers with mobile, internet, and TV-related questions and issues

• Assist with SIM card activation, mobile data setup, and account-related requests

• Guide customers through TV box installation and home internet setup processes

• Troubleshoot basic technical issues and provide effective solutions

• Deliver professional, customer-focused, and solution-oriented support

• Identify cross-selling and upselling opportunities when appropriate

• Maintain accurate customer records and interaction notes

• Collaborate with colleagues and internal teams to ensure high-qualit...