Customer Support Representative (m,f) Dutch : Telecommunications / internet (Comunidad Valenciana)

Full-time Gestión y operaciones

Start: and

Work model: On-site/hybrid model possible (2–3 days per week on-site, depending on performance)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES

• Handle inbound customer inquiries via phone, chat, and email channels
• Support customers with mobile, internet, and TV-related questions and issues
• Assist with SIM card activation, mobile data setup, and account-related requests
• Guide customers through TV box installation and home internet setup processes
• Troubleshoot basic technical issues and provide effective solutions
• Deliver professional, customer-focused, and solution-oriented support
• Identify cross-selling and upselling opportunities when appropriate
• Maintain accurate customer records and interaction notes
• Collaborate with colleagues and internal teams to ensure high-quality customer service
• Meet service quality, productivity, and customer satisfa...