Customer Support Representative

Full-time IT / Computing / Software

Pellera – Customer Support Agent Job Title Customer Support Agent Location Puebla Employment Type Full-Time About Pellera Pellera is looking for a dedicated and customer-focused Customer Support Agent to join our growing team. The ideal candidate will be responsible for delivering exceptional customer service through phone, email, and ticket-based support while ensuring timely issue resolution and maintaining high service standards. If you are a proactive professional with excellent communication skills and the ability to thrive in a fast-paced environment, we would love to hear from you. Position Overview The Customer Support Agent is responsible for providing quality and efficient customer support through inbound calls, emails, and ticket management. This role involves troubleshooting customer issues, documenting requests accurately, following operational procedures, and collaborating with internal teams to ensure a seamless customer experience. Key Responsibilities Maintain daily co...