Location
Kidderminster, Worcestershire, United Kingdom
Posted
July 11, 2026
Job Description
Job Title: Customer Support Representative
Location: Kidderminster
Hours: Monday to Friday 8:30am-5:00pm, 37.5 per week, 1-hour unpaid lunch break
Pay: £26,000 per annum
HR Employment are currently recruiting for a Customer Support Representative to join the expanding team. Being the first port of call for customers, managing their accounts effectively and to be their technical support experts with our engineers operating nationally.
Main duties:
• Customer liaison consistently via phone and email
• Planning and booking maintenance and service visits for customers
• Booking in of service jobs, including contacting the customer, arranging the paperwork
• Effectively following up to service visits, including updating the database for customer accounts
• Completing post maintenance reports and raising job cards for repairs or additional
required/requested work
• Answering customer queries over the phone an...
Location: Kidderminster
Hours: Monday to Friday 8:30am-5:00pm, 37.5 per week, 1-hour unpaid lunch break
Pay: £26,000 per annum
HR Employment are currently recruiting for a Customer Support Representative to join the expanding team. Being the first port of call for customers, managing their accounts effectively and to be their technical support experts with our engineers operating nationally.
Main duties:
• Customer liaison consistently via phone and email
• Planning and booking maintenance and service visits for customers
• Booking in of service jobs, including contacting the customer, arranging the paperwork
• Effectively following up to service visits, including updating the database for customer accounts
• Completing post maintenance reports and raising job cards for repairs or additional
required/requested work
• Answering customer queries over the phone an...