Customer Support Representative

Full-time other-general

Engage with students and parents empathetically across calls, chats, reviews, and social platforms. Resolve learner queries with speed, clarity, and professionalism. Build trust and ensure a seamless student experience through timely follow-ups and proactive support. Guide students through academic challenges and motivate them to stay consistent in their preparation. Monitor and manage online reputation across platforms and communities. Collaborate closely with internal teams to share learner feedback, insights, and improvement suggestions. Support Class 12th students throughout their learning journey and help them perform confidently in board examinations. Requirements 1 to 4 years of experience in Customer Success, ORM, Digital Support, or related roles. Excellent communication skills in English and Hindi. Strong understanding of social media platforms and ORM practices. Empathetic, patient, and learner-first mindset Highly organized, detail-oriented, and proactive in probl...