Job Description
About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
About the Role
The role focuses on operational ticket handling for the client's customers — primarily user access management, competitive set creation, and standard onboarding tasks — supporting both the existing customer base and the onboarding of large new portfolio accounts ramping in mid-2026.
The role provides additional capacity around the client's UK-based senior support, with shifts that extend coverage before and after core UK hours and into the Americas business day. Scope is intentionally focused on high-volume, repeatable operational work; complex domain quer...