Location
Coatbridge, Lanarkshire, United Kingdom
Posted
May 31, 2026
Job Description
Customer Service Advisor - Salary - £26,700
This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You’ll provide reassurance, guidance and empathetic support, helping customers feel confident they’re in safe hands at every stage.
We’re one of the UK’s leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times.
A bit about the job:
Acting as the first point of contact for customers calling about their home insurance claims
Providing clear, empathetic guidance and professional support throughout the claims journey
Managing customer expectations and helping guide them through next steps
Working towards individual and team per...
This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You’ll provide reassurance, guidance and empathetic support, helping customers feel confident they’re in safe hands at every stage.
We’re one of the UK’s leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times.
A bit about the job:
Acting as the first point of contact for customers calling about their home insurance claims
Providing clear, empathetic guidance and professional support throughout the claims journey
Managing customer expectations and helping guide them through next steps
Working towards individual and team per...