Customer Support Representative – Cebu, Philippines

Full-time Management & Operations

At Fusion CX, customer support is more than answering calls. It is about ensuring smooth operations, empowering technicians, and enhancing customer satisfaction. We are hiring Customer Support Representatives at our Cebu site. If you are looking for jobs in Cebu or want to grow your career in one of the most rewarding Cebu jobs in the BPO sector, this is your chance to join a people‑first company. With strong communication skills and BPO experience, you can build a meaningful career while delivering service that makes an impact.

Job Description

• Support field technician needs via phone, email, and other approved support channels.
• Help manage on‑site labor, troubleshoot, and direct calls to ensure the successful completion of work assignments by field technicians.
• Perform ticket triage before dispatching to technicians.
• Maintain advanced user standards and compliance in CRM/ERP and RAMP work assignment applications.
• Handle in...