Job Description
Customer Support Representative
About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in‑class value‑adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our Philippines Team is growing and we're looking for experienced Customer Support Representatives to join our Helpware team.
Position Overview
The Customer Support Representative provides frontline support through email and chat channels, assisting customers with inquiries, resolving issues, and delivering accurate information about products and services. This role emphasizes clear written communication, empathy, and efficiency to ensure customer satisfaction and maintain positive relationships. CSRs document interactions, follo...