Customer Support Representative - 12h Shift (Manila, Philippines)

Full-time Management & Operations

Please submit your CV in English.

Global SaaS Company | $28M Series B Investment. Structured mentorship & upskilling. Remotely from Manila, Philippines. Compensation consists of base salary (±600EUR) and a monthly bonus (up to 20%; 80/20 split) based on productivity and CSAT.

Working Hours

Working time is divided unequally into short and long weeks as follows:

• Long weeks: Mon, Tu, Fri, Sat, Sun, working time 9pm-9:30am CET / 4am-4:30pm PST
• Short weeks: Wed & Thu, working time 9pm-9:30am CET / 4am-4:30pm PST

In a month, you will have 2 long and 2 short weeks.

The Challenge Ahead

• As part of the Customer Support L1 team, you’ll be the person customers rely on when something isn’t working as expected. Your job is to investigate, understand the root cause, and guide customers clearly and confidently.
• We’re looking for people who love to figure things out - people who notice patterns, enjoy breaking...