Customer Support & Platform Operations Specialist
Zeus Artificial Intelligence
Job Description
About Zeus AI
Zeus AI builds an IoT cloud platform used by clients across agriculture, industrial, hospitality, and utility sectors — helping businesses monitor and manage their operations in real time through connected devices and sensors. As we scale, we're looking for someone who can be the friendly, reliable voice our customers and field technicians turn to when they need help.
About the Role
We're hiring a Customer Support & Platform Operations Specialist to be the front line of support for our platform users and field technicians. You'll handle day-to-day customer questions, help technicians in the field navigate the platform during installations and maintenance, and take ownership of routine account and device administration. This is a hands-on role for someone who's comfortable talking to people, solving problems, and staying organized across multiple tasks.
What You'll Do
- Customer suppo...