Customer Support Manager

Full-time Operations Specialties Managers

Job Description: 1. Mission The Customer Support Manager (CSM) is Customer’s focal point regarding Support & Services, accountable for customer satisfaction and driving continuous improvement to guarantee global services performance for the customer and increase fleet availability, covering the entirety of the customer’s fleet. In order to carry out this mission, the CSM will: ● Coordinate support disciplines & experts, in order to bring a quick and adequate solution to customer needs in priority and/or exceptional cases ● Set up and follow up any operational action plan to deal with customer concerns, complaints and/or dissatisfaction ● Collect customer satisfaction, needs or expectations to relay the customer context for further use within AH ● Build customer satisfaction and confidence to enable business growth. ● Ensure overall performance in terms of parts availability (new and repaired) as part of the front office. 2. Main Activities The CSM’s main activities are: ● To contribute...