Location
South-Africa, noordwes, South-Africa
Posted
July 17, 2026
Job Description
Customer Support Manager (Global Software Company)
Location: North West
Industry: IT
Salary: £40,000 – £45,000 per annum (plus benefits and bonus)
Posted: 03/01/2017
Job Overview
The Customer Support Manager role is a hands‑on position within a global software provider serving over 7,500 companies in 150 countries. The role combines managerial and technical responsibilities to implement and manage customer service in line with the Global Support Strategy.
Responsibilities
- Provide support centre resources 24/7/365 as contracted, with a view to consolidating the company’s support into a “One Service” strategy.
- Provision and maintenance of customer service agreements, ensuring agreed service levels are understood, managed, and discrepancies negotiated into contracts.
- Maintain a customer service engagement strategy, conducting service reviews with key customers as required.
- Act as the manage...