Job Description
Are you a people‑first leader who knows that a great customer support team starts with great management? Do you thrive on coaching, developing, and bringing out the best in a team — including people you don't sit next to every day? If so, we're looking for you to join us as our Customer Support Manager.
In this role, you'll lead our Customer Support department, much of which works remotely. You'll provide clear direction, steady coaching, and the kind of support that keeps a distributed team connected, motivated, and performing at a high level. You'll set priorities, remove obstacles, and build a culture of trust and accountability.
Technical fluency matters too — you'll own our customer support software and use data to keep improving — but your ability to lead people well is what will make you successful here. This is a hybrid role based out of either our Toronto or Calgary location.
What you'll do
Lead and develop a remote team
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