Customer Support Manager - Alm

Full-time Information and Record Clerks

Job DescriptionPrimary responsibilities of this role include delivering various services to Workday Success Plans customers. To be successful, this requires:- Conducting research to ensure understanding of customer questions and related Workday concepts- Delivering small scope consulting in response to customer requests;
providing configurationguidance, demonstrations, considerations, tips tricks- Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements- Clearly and effectively communicating responses and value to customers.- Creating and delivering customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars)- Providing one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator)- Reviewing customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews)- Completing and maintaining product expertise and Workday Cer...