Customer Support

fullTime Information and Record Clerks

The Role:

As a Customer Support representative, you will be the first point of contact for our customers, providing exceptional service and support.

You will be responsible for:

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues in a timely and efficient manner.
• Document customer interactions and feedback.
• Collaborate with team members to improve service processes.
• Assist in training new team members.

Team Structure: You will work closely with a team of customer support specialists and report to the Customer Support Manager.

Ideal Profile:

The ideal candidate will possess a blend of technical and interpersonal skills.

• High school diploma or equivalent.
• Experience in customer service or support roles.
• Technical skills in CRM so...