Customer Support

Hellios Information Limited

Full-time Atención al Cliente
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Location
madrid, madrid, Spain
Posted
July 27, 2026

Job Description

To provide excellent customer service through first line support to our customers as well as validating and managing customer data.
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Key responsibilities
Validations
- Build a rapport and strong relationship with customers by offering support and advice throughout the onboarding and validation process.
- Validate online questionnaires with close attention to detail and reference to standard processes and procedures.
- Accurately log and update customer records on the status of their questionnaires.
- Advising and processing fee payments for new and renewing customers.
- Proficient user of validation process within our business system.
- Identify ways in which processes and procedures can be streamlined and made more efficient.
- Active participation in team meetings to share and communicate information.
- Consistently m...