Customer Support (L2)
GlobalLogic
Full-time
Software Development,IT Services and IT Consulting,IT System Training and Support
Location
guadalajara, mexico metropolitan area, Mexico
Posted
June 27, 2026
Job Description
About the role.
We’re Hiring: Customer Support Engineer L2 – Authentication & Identity Infrastructure
Are you passionate about troubleshooting complex authentication environments and solving critical enterprise access issues?
We’re looking for a Customer Support Engineer L2 to join a high-impact technical support team supporting mission-critical authentication and secure access platforms in a 24/7 environment.
What You’ll Be Working With:
- Active Directory
- LDAP / DNS / Group Policy
- MFA & Certificate-Based Authentication
- Windows Server Infrastructure
- Citrix / RDS Environments
- Secure Access Gateways
- Identity Federation (SAML / OIDC)
- Enterprise Authentication Systems
What We’re Looking For:
- Experience troubleshooting Windows Server and enterprise authentication issue...