Location
cebu city, cebu, Philippines
Posted
July 21, 2026
Job Description
Are you passionate about providing excellent customer service and resolving customer queries efficiently? We seeking a talented Customer Support Telco Account to join our dynamic team in Cagayan de Oro, Misamis Oriental. In this full-time role, you will be responsible for handling inbound customer inquiries and providing technical support to our clients in the telecommunications industry.
What you'll be doing
Respond to customer inquiries via phone, email, and chat, providing prompt and courteous service
Troubleshoot and resolve a wide range of technical issues related to our telecommunication products and services
Accurately document customer interactions and maintain detailed records of resolutions
Identify and escalate complex issues to the appropriate team or subject matter experts
Proactively suggest process improvements and identify opportunities to enhance the customer experience
Contribute to the continuous train...
What you'll be doing
Respond to customer inquiries via phone, email, and chat, providing prompt and courteous service
Troubleshoot and resolve a wide range of technical issues related to our telecommunication products and services
Accurately document customer interactions and maintain detailed records of resolutions
Identify and escalate complex issues to the appropriate team or subject matter experts
Proactively suggest process improvements and identify opportunities to enhance the customer experience
Contribute to the continuous train...