Customer Support Executive

Full-time Other-General

Job Summary: We are seeking a detail-oriented and proactive Process Associate to join our Operations team. This role is responsible for monitoring and managing client sites using an AI-based automated portal, ensuring smooth operations with zero client escalations. The ideal candidate should have basic computer knowledge, excellent communication skills, and a commitment to participating in continuous learning and training. Key Responsibilities:  Site Monitoring: Use an AI-based automated portal to actively monitor client sites, ensuring smooth operations and identifying potential issues before they arise.  Client Follow-ups: Regularly communicate with clients to ensure their needs are met and to provide updates on system performance. Maintain a professional and responsive attitude to client queries.  Reporting: Generate accurate reports based on the monitoring data from the AI portal. Ensure reports are delivered on time and meet quality standards.  Focus on Automation: Ensure 100%...