Location
kuala lumpur, kuala lumpur, Malaysia
Posted
July 03, 2026
Job Description
We are seeking a Senior Analyst - Customer Support to join our Kuala Lumpur team!
Role Summary
This role is responsible for delivering high-quality, courteous, and efficient technical support to Mandarin-speaking clients across the sell-side and buy-side. The role manages customer inquiries via phone and email, focusing on diagnosing and resolving technical issues related to LSEG/Refinitiv products and applications.
Success requires strong analytical and problem-solving skills, a commitment to timely and accurate issue resolution, and the ability to build and maintain a solid understanding of relevant technologies and product offerings.
Core Responsibilities:
- Provide industry-leading technical support for Trading, FX, Advisory & Investment customers in China and Taiwan using LSEG’s applications and products
- Work closely with other local and overseas teams to provide exceeded and seamless customer ...