Customer Support Executive

Full-time Management & Operations

Job Description

• Responding to customer inquiries via phone, email, or chat in a professional and timely manner.
• Providing product and service information to customers.
• Resolving customer complaints and issues with patience and empathy.
• Identifying and resolving customer problems or concerns efficiently.
• Escalating complex issues to the appropriate department for resolution.
• Maintaining in-depth knowledge of our products and services.

Experience

• 1 Years of experience in customer service or a related field.
• Strong customer service skills with the ability to manage a high volume of customer inquiries.
• Excellent communication skills both written and verbal.
• Must have basic English conversational skills.
• Proficiency in using customer service software and tools.

Education

• High school diploma or equivalent. Additional e...