Customer Support Executive

Kemipex

Full-time other-general
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Location
Jakarta, Indonesia, Indonesia
Posted
July 04, 2026

Job Description

πŸš€ Passionate about delivering seamless customer experiences while keeping complex supply chains moving!


In this role, you bridge the gap between customers, sales, finance, procurement, warehouse, and logistics teams to ensure every order is executed accurately and delivered on time.


Here's what you do:


βœ… Lead end-to-end customer onboarding, creating a smooth and positive onboarding experience.

βœ… Manage the complete order lifecycleβ€”from preparing Proforma Invoices (PIs) and validating customer orders to ensuring timely order fulfillment.

βœ… Collaborate cross-functionally with Finance, Procurement, Warehouse, and Logistics teams to streamline operations and maintain high service levels.

βœ… Coordinate shipment planning, transport bookings, and export documentation while ensuring compliance with Incoterms, packaging, and delivery requirements.

βœ… Monitor inventory, shipment status, and delivery time...